Frequently asked questions

There are two pricing tiers:

Standalone (no subscription required): 4.9% + 30¢ per transaction. A $2.50/mo minimum activity fee applies in months with less than $250 in sales — it’s waived automatically once you cross $250.

LeanPivot.ai Subscriber: 3.9% + 30¢ per transaction. No monthly minimum fee. Instant payouts unlocked.

Both tiers include card processing (Visa, Mastercard, Amex, Apple Pay, Google Pay, and more). No setup fees, no hidden charges. LeanPivot Payments itself has no subscription — the lower rate comes from having an active LeanPivot.ai plan ($15–$99/mo).

Subscribe to any paid LeanPivot.ai plan (Build at $15/mo, Scale at $49/mo, or Fund at $99/mo) and use the same email address on both platforms. Your rate is updated automatically — no code or manual action needed. If you cancel your LeanPivot.ai subscription, your rate returns to the standalone 4.9% + 30¢.

Standard payouts are free and arrive in your bank account within 2 business days — available to everyone.

Instant payouts (funds in minutes, 1.5% fee) are available only to LeanPivot.ai subscribers.

You verify your identity on Stripe’s secure pages — name, date of birth, address, and bank account. It takes about 3 minutes. Sensitive information (SSN, government ID, bank details) is collected and stored by Stripe, not by LeanPivot Payments. Once verified, you can create products and start selling immediately.

No. Create a product in the dashboard, generate a payment link, and share it anywhere — email, social media, messaging apps. Customers check out on a secure Stripe-hosted page. No code or website required.

Visa, Mastercard, Amex, Apple Pay, Google Pay, Link (one-click checkout), and more — 20+ payment methods in total. The checkout page automatically shows the best options based on your customer’s location and device.

Yes. Full or partial refunds can be issued directly from your dashboard. Note that Stripe’s processing fee from the original transaction is not returned on refunds. See our Refund & Cancellation Policy at leanpivotpayments.com/refunds for details.

Yours. Your business name appears on your customer’s credit card or bank statement — not ours. You own the customer relationship. LeanPivot Payments provides the tools, and Stripe handles the payment processing.

Every transaction is screened in real time by Stripe Radar, Stripe’s machine-learning fraud detection system. Stripe also handles chargebacks, disputes, and financial risk. We monitor account activity and may restrict accounts that show elevated risk.

No. Anyone can use LeanPivot Payments as a standalone product at 4.9% + 30¢ per transaction.

A LeanPivot.ai subscription unlocks: the lower 3.9% + 30¢ rate, no monthly minimum fee, instant payouts, and 90+ AI tools for founders. Just sign up with the same email to qualify.

The Lean Startup is a framework for building businesses through real-world testing — putting offers in front of customers before investing heavily. LeanPivot Payments is designed around this cycle: create an offer, measure customer response with real revenue, and learn what works. Read the complete guide at leanpivot.ai/lean-startup-guide.